The inbox
Answer comments and direct messages from every channel in one place.
Inbox in the sidebar collects comments and direct messages from your channels in two tabs: Comments and DMs. Comments are grouped by post, so you see every comment on a post at once, with replies nested under the comment they answer. To see one channel only, select Community under that channel in the sidebar.
Answer a comment or message
Pick the item
Select a post in the queue, then the comment you want to answer. In DMs, select the conversation.
Write the reply
Type it in the reply box. Type / to insert a saved reply.
Send it
eksis confirms "Reply sent". The reply goes out from the channel, under its name.
Manage comments
As far as the network allows, a comment can be liked, hidden or shown again, deleted, assigned to a teammate with Assign, or marked done. Deleting removes it from the network and cannot be undone.
Each item has a status: Unanswered, Assigned, or Done. Filters narrows the list by type, channel, status, and tag, and the search box looks through the text.
| Network | Reply | Like | Hide | Delete | DMs |
|---|---|---|---|---|---|
| Yes | No | Yes | Yes | Yes | |
| Yes | Yes | Yes | Yes | Yes | |
| YouTube | Yes | No | Yes | Yes | No |
| Threads | Yes | No | Yes | No | No |
| X | Yes | Yes | Yes | No | No |
| Bluesky | Yes | Yes | Yes | No | No |
| DEV Community | Read only | No | No | No | No |
TikTok, LinkedIn, and Pinterest give outside apps no access to comments, so their posts do not appear in the inbox. When an action is switched off, eksis shows the network's reason on it.
Saved replies
Save the answers you type most, such as prices, shipping, or stock, under Settings, Saved replies. Choose New reply, give it a Shortcut (for example price), and write the Reply text. {name} and {username} are filled in with the person's name and handle. Saved replies are shared with everyone in the workspace.
Direct messages
- Instagram and Facebook only accept an answer within 24 hours of the person's last message. Each conversation shows how much of the window is left, and the reply box closes when it runs out.
- On Instagram, a public comment can get one private reply by DM, within 7 days of the comment.
- DMs start on Starter. On Free, the DMs tab shows what the plan includes instead, and comments stay open.
Good to know
- eksis checks networks that do not push new comments, such as YouTube, every few minutes, so a fresh comment can take a moment to appear.
- Inbox history covers 7 days on Free, 30 on Starter, 90 on Premium, and 365 on Agency.
- Owners, admins, and editors can reply, moderate, and assign. Contributors and viewers can read.
- A reply sent to X uses X credits.